We know ACANA pet foods are different, so we bet you have a few questions. Learn more about what’s in our foods, how they’re made, and our plans for the future.

Your questions and peace of mind are important to us. If your question is not directly answered in our FAQ section, please contact our Customer Care Team at 1.877.939.0006 (Toll Free North America) or through our Contact Page.




  • ACANAシングルス パシフィックピルチャード トリーツ製造中止について

    質問:なぜACANAパシフィックピルチャード トリーツの製造を中止したのですか?

    答え:ペット愛好家から弊社のACANAパシフィックピルチャード トリーツは味が良いのだけれど、とてももろくて、出荷・搬送の行程に耐えられないと知らされました。このフィードバックの結果、ACANAパシフィックピルチャード トリーツの製造を中止しました。



    魚ベースのトリーツをお好みでしたらORIJENシックスフィッシュ フリーズドライトリーツを代用としてお試しください。私たちのORIJENシックスフィッシュ フリーズドライトリーツは、原材料として太平洋イワシが含まれています。

    質問:ACANAパシフィックピルチャード トリーツを今後製品ラインに戻す可能性がありますか?

    答え:ACANAパシフィックピルチャード トリーツを戻す予定はありません。

    質問:ACANAパシフィックピルチャード トリーツが最後に注文されたのはいつですか?

    答え:ACANAパシフィックピルチャード トリーツが最後に出荷されたは、2017年11月です。

    質問:小売店にあるACANAパシフィックピルチャード トリーツが売り切れるのはいつでしょうか?


  • General

    • What’s really in ACANA foods?

      Q. Does ACANA contain preservatives like Ethoxyquin?

      A. ORIJEN and ACANA ingredients and foods are free from Ethoxyquin, BHA, BHT or any other chemical preservative.

      Ethoxyquin is commonly used as a preservative for fish ingredients produced in the USA due to FDA requirements. Those regulations have been modified in recent years to allow the use of mixed tocopherols (a natural preservative) in place of ethoxyquin.

      At Champion, we use three kinds of fish ingredients – fresh fish, fish meals and fish oils.


      Our fresh fish is wild-caught or sustainably farm raised within our region and arrives FRESH – which is defined as ‘never frozen and with no preservatives’. Our fresh fish never contain Ethoxyquin and are preservative-free.


      Because Ethoxyquin preservatives are commonly used by American fish processors, we work directly with our suppliers (no brokers or middlemen) and we pay a premium to have our fish meals preserved with our proprietary blend of Vitamin E and rosemary extract. Our fish meals are never preserved with Ethoxyquin.


      Produced from wild-caught fish deemed fit for human consumption, our fish oils are preserved with our proprietary blend of Vitamin E and rosemary and are never preserved with Ethoxyquin.

      Q. Why do ACANA foods contain botanicals?

      A. Our pet foods are designed to mirror the natural diet. Botanicals are an important part of the natural diet for all cats and dogs. Our botanicals are selected by one of North America’s leading homeopathic veterinarians. Find out more about our botanical ingredients.

      Q. Are ACANA ingredients human grade?

      A. All of our local poultry, fish, red meat, eggs, fruits and vegetables are passed fit for human consumption by the Government of Canada before arriving at our kitchens fresh or raw. Our poultry, fish, lamb and beef meals, fats and oils are produced only from animals passed fit for human consumption by the Canadian Food Inspection Agency – something few producers can claim.

      Despite our lofty standards, we never claim our that our ingredients are “human-grade”. That’s because once ingredients leave the producer or processor and enter the pet food processor, they lose their “human-grade” classification. We encourage pet lovers to contact the producer of their food and ask whether they can actually verify their claim of “human grade”.

      Q. Fresh or raw: what’s the difference?

      A. Fresh means an ingredient has never been frozen and contains absolutely no preservatives. Raw means an ingredient has not been cooked, but has been preserved by freezing, chemical preservatives, or a combination of both.

      ACANA pet foods are made with poultry, eggs, fish, red meats, fruits, and vegetables that are delivered to our doors authentically fresh or raw.

      Q. Do you test fish for heavy metals such as Mercury?

      A. Yes. Although our fish come from our clean northern lakes and the Canadian North Pacific, our suppliers provide heavy metal and mercury test results, and we also test our final foods before shipping.

      Our fresh fish are passed fit for human consumption, meet all Government of Canada food regulations for daily consumption, and provide a world-class source of DHA and EPA Omega 3 fatty acids.

      Learn more about our Fresh Regional Ingredients.

      Q. Do your meat ingredients contain antibiotics? What about hormones?

      A. We don’t buy the bulk commodity ingredients found in conventional pet food, and each of our diets starts with fresh local meats that are certified free of antibiotics and artificial growth hormones.

      Q. Do you use GMO ingredients?

      A. All of the ingredients used by Champion Petfoods are GMO free, including our fruits and vegetables! Our ORIJEN and ACANA food is exported to the European Union, which has GMO regulations that are stricter than those set by AAFCO, the CFIA or FDA. In order to export to the EU, we must adhere to their regulations governing pet foods.

      Q. Do ACANA dog and cat food formulas contain any ingredients from China?

      A. There are no ingredients from China used in the preparation of our dog and cat food formulas, including vitamins – we are 100% China-free. Our focus is on fresh ingredients supplied regionally. All our products are made exclusively within our own award-winning factory here in Alberta, Canada.

    • I have some special concerns about my pet’s health.

      Q. Are ACANA pet foods appropriate for my overweight pet?

      A. Yes. Our foods have a Biologically Appropriate distribution of energy – more energy is supplied from protein and less energy is supplied from carbohydrate.

      Carbohydrates are an empty calorie – they provide only sugar for energy, and have no essential function in the body. Sugar converts quickly to glucose in the blood, which in turn is easily converted into body fat.

      While protein supplies the same amount of energy as carbohydrate, it has a very different effect on the body. Unlike carbohydrates, protein is essential for life. But, excessive amounts of protein are NOT stored in the body as fat – they are simply removed from the body through natural elimination functions.

      Q. Will ACANA pet foods cause my pet to gain weight?

      A. Our foods are meat and protein rich, which means dogs and cats typically experience an increase in lean muscle mass after a month or so. This may increase their overall body weight. However, ACANA foods are low in carbohydrate and glycemic index (GI), so most cats and dogs will actually lose body fat when fed ACANA.

      Q. Do ACANA pet foods promote urinary health?

      A. Yes. Due to their high meat content, ACANA diets are naturally acidic and help to promote a healthy bladder. With a pH of about 5.5, which is naturally mildly acidic, our diets are well suited to the maintenance of healthy bladder function in both cats and dogs.

      Q. Are ACANA pet foods suitable for my large breed puppy or dog?

      A. Yes. ACANA PUPPY LARGE BREED is formulated specifically for the growth requirement of Large Breed Puppies.

      The American College of Veterinary Nutrition (ACVN) states that growing large breed puppy diets should have a moderate energy intake and an ideal mineral ratio. Our ACANA Large Breed Puppy diet is formulated with these specific ideas in mind:

      1. The energy content in ACANA Large Breed puppy is lower than our regular Puppy diet to prevent an excess of energy (calories) and improper growth. Low glycemic carbohydrate sources promote peak conditioning and help manage body weight

      2. Calcium is a minimum of 1.3% and a maximum of 1.6%

      3. The ratio of calcium and phosphorus is within what is defined as optimal for growing large breed puppies (1.2:1-1.4:1)

      If you would like to read more about the needs of growing large breed puppies please visit our Library. https://intl.staging.acana.com/library/


      The ideal calcium content for large breeds is thought to be between 1.0 and 1.4% on an “as fed” basis. It is also believed that calcium in excess of 3% on a dry weight basis can contribute to significant skeletal abnormalities.

      When formulating for large breeds, it is important to keep in mind that certain vitamins (Vitamin D) can increase absorption of dietary calcium to possibly excessive levels. ACANA diets are formulated to meet these calcium ideals.


      If too many calories are supplied and consumed on a daily basis, it can result in rapid growth. Forcing an immature skeleton to support this excess mass can result in damage to skeletal tissue, with subsequent malformation and or malarticulation of joints.

      There are 3 sources of energy in commercial pet foods: protein, fat and carbohydrate. ACANA Large Breed Puppy diets are moderate in fat, high in protein and, importantly, low in carbohydrates. Carbohydrates convert to sugar quickly and easily, and are the most common cause of excess weight.

      Restricting carbohydrates in the diet is ideal for promoting peak physical conditioning in all dogs, including large breed puppies and dogs.

      Q. Does high protein affect joint health?

      A. Research into the growth of Great Danes (Nap RC, The Netherlands,) has shown that the protein level of a diet has no significant influence on skeletal development. High protein intake “does not result in increased risk for OCD or HD, and there is no effect on the development in the longitudinal growth of the bone.”

      While protein does not cause orthopedic problems, other nutrients can. Overfeeding dogs can also contribute to arthritis and orthopedic problems. Please note that most orthopedic and joint problems are inherited, but overweight puppies and dogs have a greater chance of pain and discomfort, and the potential for developing orthopedic problems as younger animals and arthritis later in life.

      Q. Are ACANA pet foods suitable for my senior dog?

      A. Absolutely yes! While lower protein diets have traditionally been recommended for senior dogs, this thinking is roundly dismissed by current science.

      The relationship between carbohydrates and protein is an important factor in the diets of senior dogs. When protein is high, carbohydrates are low. In other words, high protein diets are by nature low in carbohydrates. That’s great for senior dogs, as excessive amount of inappropriate carbohydrates (which are simply sugars) are the last nutrient needed in any senior dog’s diet.

      Please see our “Myths of High Protein” White Paper in the Library section for more information.

      Q. Does a high protein diet stress my pet’s kidneys?

      A. No. There is no scientific study that shows a higher protein diet has any negative effect on the kidneys of dogs or cats. In fact, scientific studies show quite the opposite – dogs with poor kidney functions or dogs that had only one kidney showed improved health on higher protein diets.


      Q. Many pet foods are made by factories not owned or controlled by the brand. What about ACANA?

      A. We own and operate our award-winning kitchens in Morinville, Alberta, where we make ORIJEN and ACANA pet foods exclusively. It’s simple – we don’t allow our foods to be made anywhere else, and we don’t make any other foods.

      Q. What type of quality assurance processes do you follow?

      A. At all stages of production and preparation, we utilize both Good Manufacturing Principals – a worldwide system for the control and management of manufacturing and quality testing of foods – and Hazard Analysis and Critical Control Point Analysis (HACCP) – an internationally recognized and systematic preventive approach to food safety.

      Our quality management systems extend well beyond our factory – from our distributor partners and to our ingredient suppliers, all of whom we know and trust. All meat ingredients are approved by the Government of Canada and produced exclusively from animals classified fit for human consumption.

      Our fresh meats, including chicken, turkey, eggs, fish, beef, pork, wild boar, bison and lamb are produced within our region in dedicated, federally approved human grade facilities. Our fresh regional ingredients truly meet the AAFCO definition for “fresh,” where refrigeration is their only form of preservation – no chemicals, heat, or freezing!

      But perhaps the best assurance of quality is our international reputation of authenticity. At Champion, our foods are never outsourced. You can be assured that ACANA is never produced or packaged in any facility other than our own.

      Q. What is the First Alert Food Recall Program?

      A. Champion Petfoods is proud to be a member of the First Alert Pet Food Recall Program. This is a voluntary effort consisting of a coalition of responsible pet food producers who agree to alert their customers and consumers in the event any product is involved in a recall.

      We are committed to the safety of our foods and to the wel-being of cats and dogs and the people who love them. In the unlikely event that one of our foods is recalled, we will contact you immediately with information regarding the affected products, reason for the recall, and any steps that may need to be taken. We will post information on our website and will notify the appropriate regulatory agencies.

      If you are interested in this program, please email us with the subject FIRST ALERT PROGRAM. By doing this, you indicate your willingness to have your contact information stored and accessed by Champion Petfoods to be used in the unlikely event of a product recall.


      Q. Do ACANA pet foods use wild or farmed fish?

      A. All of our fish ingredients are produced from wild caught fish, with salmon being our only exception. While many pet foods claim “fresh wild-caught salmon,” this is technically impossible due to the short seasons when wild salmon can be legally fished.

      We source wild salmon when the season allows, which in Canada runs from May to September. During this time, fresh salmon in ACANA are wild caught. For the balance of the year, our salmon arrive fresh from North Vancouver Island salmon farms. This is in keeping with our mandate of Biologically Appropriate foods and Fresh Regional Ingredients, as well as our values of sustainability and responsibility. Salmon used to produce our salmon meal are from 100% wild caught salmon.

      Q. Are ACANA bags recyclable?

      A. At present, our packaging is not recyclable. We’ve spoken with our bag producer several times on this issue, and have considered other bag producers. While there are lots of recycled bags, none of them are appropriate for our products. This is due to the fact that we do not use chemical preservatives, so our bags need to form a complete barrier to protect your pet’s food from the outside environment.

      We would prefer to reduce our impact on the environment, but the technology just doesn’t yet exist for a product like ours. That will change as more and more pressure is placed on packaging producers, and we will continue to explore these opportunities.


      Q. How can I find a retailer of ORIJEN and ACANA in my area?

      A. Our online store locator will help you locate retailers in your area.

      Q. Do you offer a Breeder Program?

      A. If you are a registered breeder in the U.S. or Canada we do offer a Breeder Program. You can apply to join our Breeder Program online.

      Q. Do you offer a Frequent Buyer Program?

      A. In the U.S. and Canada we offer a Frequent Buyer program through all of our retailers. Your retailer will be able to provide you with a Frequent Buyer card. Each time you purchase a bag, record the purchase on your card, and save your receipts as proof of purchase. After the purchase of 12 bags, with a completed card accompanied by 12 receipts you will receive a 13th bag of equal or lesser value free from your retailer.


      Q. How should I store ACANA pet food?

      A. Ideally, you should store your ACANA pet food indoors, in a cool, dark place. Use a re-sealable container constructed of food grade plastic. The original package also works very well, provided it’s rolled tightly to maintain airtight conditions after opening. Prolonged exposure to higher temperatures increases oxidation and reduces shelf life, as does exposure to direct sunlight.

      Refrigeration is not required. A storage temperature of 10 – 20 degrees Celsius is ideal.

      Q. Where can I find the best before date?

      A. Our best before (BB) date is printed on the back and at the top of all ACANA pet food packages. We mark our bags DAY MONTH YEAR.

      From the time we produce and package our food, there is about 15 months until expiry. Heat, moisture and light have the biggest impact on shelf life. Once opened, please keep your food airtight in a container, or roll the package up tightly and store in a cool dry place with no direct sunlight. If properly stored, your ACANA pet food will remain stable for months.

      Q. Why aren’t ACANA pet foods canned?

      A. Making canned food is a very different production process. Almost all canned pet foods in North America are made in one of two very large canning companies. While we could follow the rest of the pack and produce canned versions of our foods, we’re not comfortable with having our brands made outside of our own facilities. We have no plans to supply ACANA or ORIJEN in cans.

      Q. Why are some of your bags vacuum packed and others not?

      A. To keep our foods as fresh as possible, ORIJEN and ACANA foil lined bags are impermeable to oxygen transfer from the outside to the inside and vice versa.  Once the bags are sealed, oxygen transfer is impossible. Residual oxygen left in the bag when it is sealed depends on the amount of air pushed out by our air evacuation system (not to be confused with vacuum packing).

      Depending on how food enters the package, food density and ambient temperature, some bags will contain more air and some less. While some of our packages will appear vacuumed and others not, the food in each bag will be equally fresh.


    • フードの与え方は?

      1. あなたの犬のサイズ、種類、年齢に従って与えてください。人間と同じように、成長途中の子犬は成犬の約2倍のエネルギーを必要とします。また、肥満気味の犬やシニア犬には少な目の給与量が適切です。
      2. 1日に2回与えることをお勧めします。給与量の表に記載してある量を2で割り、食事の間隔を8~12時間開けましょう。あなたの犬にとって適切な分量に徐々に調節していってください。健康的な犬や猫の体は引き締まっていることをお忘れなく!清潔なボウルに常に綺麗な水を用意しておいてあげてください。
      3. 常に新鮮で綺麗な水を用意しておいてください。犬や猫の体の70%が水で出来ています。細胞機能と潤滑組織のために水は極めて重要です。実際、犬と猫にとって水は他のどの栄養素よりも重要です。多くの健康問題が水のアンバランスさを起因としています。尿路疾病(結石、結晶)、肝臓病、腎臓病、便秘の多くは水のバランスと関係しています。尿路疾患を予防するための第一防衛線は、特別な食事ではありません。通常、獣医はまずペットの水摂取量を増やすよう指示します。尿が薄まることで結晶の形成や結石への転換が阻止されます。気温が高い時やあなたのペットが病気の時、特に下痢をしている時など、水は更に重要になってきます。
      4. 1日のうち大体同じ時間に与えるようにしましょう。こうすることで犬や猫の生活習慣が出来上がり、快適な食事習慣が作られます。
      5. 与え過ぎないで下さい!アカナのパッケージにある分量に従って下さい。犬がいくら空腹に見えても、与え過ぎはいけません。犬や猫の間で最も多い健康問題である肥満につながります。
    • ペットにトリーツを与えてもいいですか?


    • 他のペットフードからどのようにしてアカナに移行すれば良いですか?


      最初は現在与えているフードを75%、そしてそれに25%のアカナ ヘリテージを加えて下さい。7日間かけてアカナ ヘリテージの割合を増やし、7日目にはアカナ ヘリテージが100%になるようにしてください。


    • フード・ローテーションとはなんですか?



      Biologically Appropriateな食事とは、バラエティの豊かさを意味します。


      • 食物不耐性を減らす:食物不耐性の多くは鶏肉、小麦、トウモロコシ、大豆などの一般的な原材料に対して発生します。このような健康問題は、人がペットに同じフードを繰り返し与え続けることに起因します。フード・ローテーションを行うことで、ペットが過敏になるほど同じ単一たんぱく源を与えることが避けられ、不耐性を発生させるリスクを下げます。
      • 食事に対する熱意:フード・ローテーションすることで食事への興味を維持させることが出来ます。犬と猫がいつもの食事の味と食感に慣れ過ぎると、新しい食事に挑戦しようとする意欲がそがれます。
      • バランス:殆どのドッグフードとキャットフードが「総合栄養食」を謳っていますが、フード・ローテーションを行うことで必須たんぱく質と脂肪にバラエティがうまれて栄養吸収が増し、より自然な食事に近付くことで犬を最高の健康状態へと導きます。



      1. アカナパッケージの与え方にある給与量を確認して下さい。この給与量はあくまでも目安であり、犬や猫の状態に合わせて調整する必要があることをお忘れなく。
      2. 給与量を1日に約10-15%減らしていって下さい。
      3. あなたのペットの便トラブルについて、是非お気軽にお問い合わせ下さい。







    • 新鮮





    • 穀類ゼロ





      Many of today’s pet foods market their fruits and vegetable ingredients as “holistic” or “natural.”

      While consumers assume these ingredients are whole and fresh, the truth is they are included in small quantities, in powdered form, and usually sourced offshore. The health benefits for your pet are negligible.

      That’s why ACANA‘s fruits and vegetables are delivered whole and fresh, and in quantities clearly stated on the front of the package.

    • ナチュラル




    • ホリスティック



    • 人間用



    • 抗生物質&ホルモン剤ゼロ